Ticket & Admission Terms and Conditions (“Terms & Conditions”)

MODIFICATIONS

1.1 Ticket allows for ONE single entry where the Experience is a one-way journey, and guests will not be allowed to re-enter the Experience.

ACCESS TO AND USE OF THE NEON SITE

1.3 Lost or damaged ticket(s) will not be replaced or refunded.

1.4 You may be required to book a timeslot in advance so that you can enter the Experience venue at your preferred timing. If so, and otherwise, you might be asked to return for a later timing if the Experience is operating at maximum capacity.

1.5 Ticket is valid for (Age is calculated according to date of birth):

a. Adult: aged 16 and above.

c) Data Processing Consent: YOU HEREBY EXPRESSLY CONSENT on behalf of that Minor to the collection, use, disclosure and/or processing of that Minor's personal data in accordance with these T&Cs, including without limitation the Privacy Policy https://www.neonglobal.com/en/privacy-policy/, and you agree that we may deem the same.

1.6 Operating hours of the Experience are subject to change without prior notice. Guests may visit https://ramsestheexhibition.co.uk/london/ for updates, prior to planning your attendance.

2. General

2.1 Tickets shall not be used for giveaway or promotional purposes, unless approved in writing by the NEON company promoting the Experience.

2.2 Do be mindful of your safety and belongings at all times. To the extent permitted by law, NEON, its related companies, partners, vendors, officers and employees, shall not be liable for any damage, injury, illness, loss, cost and/or expense that you may suffer or incur as a result of your attendance at the Experience and/or utilisation of the ticket.

2.3 The Experience venue and premises are under CCTV surveillance for safety and security.

2.4 You consent to the filming or recording and use of your image, photograph, video and/or other recording by NEON or its appointed vendor for marketing and promotional purposes.

2.5 NEON reserves the right to remove guests with unruly or disruptive behavior, from the Experience venue.

2.6 Any personal data collected by NEON, its partners or vendors at the Experience shall be in accordance with NEON's Privacy Policy (available on https://ramsestheexhibition.co.uk/london/).

2.7 You are permitted to take photographs and record short videos for personal, non-commercial use only, provided it does not interfere with the experience of others or with the running of the Experience.

2.8 The use of any recordings, images, or footage captured at the Experience for commercial purposes (including but not limited to advertising, marketing, monetization, or resale) is strictly prohibited unless prior written permission has been obtained from NEON.

2.9 Recording or live-streaming the entirety or substantial portions of the Experience, or uploading full-length recordings to social media, video-sharing platforms (e.g., YouTube, TikTok, Instagram), or any public or private site, is strictly prohibited.

2.10 Professional recording equipment (e.g., DSLR cameras, video rigs, audio recording gear) is not allowed without prior accreditation or approval.

2.11 Unless otherwise authorized by NEON, the consumption of food or beverages are not permitted within the Experience venue.

2.12 For the safety and security of visitors and staff, NEON may, at its sole discretion, require visitors and their belongings to undergo security screening, including bag checks and inspections of personal items, as a condition of entry to the Experience. Any visitor who refuses or fails to comply with such security screening requirements may be refused entry to, or removed from, the Experience venue.

2.13 We reserve the right to refuse entry to, or eject from the premises, any visitor who is reasonably believed to be under the influence of drugs or alcohol.

2.14 We may refuse entry or eject any visitor who displays unacceptable behaviour, including but not limited to, touching artefacts, damaging property, or behaving aggressively or abusively towards staff or other attendees.

2.15 We operate a strict zero-tolerance policy toward racism and discrimination. Any visitor engaging in racist or discriminatory behaviour toward staff or other visitors will be refused entry or immediately ejected from the Experience venue.

NOTIFICATION OF INFRINGEMENT

Neon has the right to investigate notices of copyright, trade mark and other intellectual property infringement (“Infringement”) in respect of User Content and other material on the Neon Site (“Infringing Material”) and to take such action as we may consider appropriate in our sole and absolute discretion. If you believe that your work(s) or other intellectual property has been used or copied in a way that constitutes Infringement and such Infringement is occurring on any Neon Site, please notify Neon in writing immediately (“Infringement Notice”), which must contain relevant information in compliance with any applicable laws and regulations, including without limitation:

a) Complainant Details: Name and address of the complainant or the rights owner of the relevant work or performance (if the rights owner is not the complainant);
b) Contact Info: Telephone number and email address of the complainant;
c) Material Identification: Sufficient information to enable Neon to identify the Infringing Material;
d) Location Information: Sufficient information identifying the location of the Infringing Material;
e) Removal Request: A statement that the complainant requires Neon to remove/disable access to the Infringing Material;
f) Good Faith Statement: A statement that the complainant, in good faith, believes that the material is an infringing copy;
g) Accuracy Statement: A statement that the information in the take-down notice is accurate;
h) Authorization Statement: A statement that the complainant is the copyright owner or exclusive licensee as the case may be or that he is authorised to act on behalf of such owner or exclusive licensee; and
i) Supporting Documents: Any other information or supporting documents that Neon may reasonably require in order to rely and act on the Infringement Notice.

All Infringement Notices shall be sent to Neon addressed as follows:

Head, Legal & Compliance
Cityneon Holdings Pte. Ltd.
25 Tai Seng Ave, #06-01 Neon Building
Singapore 534104
Email: legal@neonglobal.com (This email address will not respond to enquiries not relevant to Infringements.)

Neon will duly consider all Infringement Notices submitted in the above manner and you agree that you shall not take any legal action or exercise any legal remedy you may have against Neon in respect of any Infringing Material, unless you have first given Neon the Infringement Notice and sufficient opportunity to remove the Infringing Material, and thereafter if Neon refuses or fails to remove the Infringing Material within a reasonable time. Where Neon removes the Infringing Material in response to your Infringement Notice, you agree not to exercise and you hereby waive, any right of action against Neon under applicable law which you may have in respect of any Infringing Material appearing on any Neon Site prior to such removal by Neon.

You acknowledge and agree that Neon has no control and cannot undertake responsibility or liability in respect of Infringing Material appearing on linked sites or other third party sites.

INTELLECTUAL PROPERTY MATTERS

COPYRIGHT

All content included on the Neon Site, such as text, graphics, logos, button icons, images, and software, and the compilation thereof are, unless otherwise stated, the property of Neon and/or its licensors and protected by international copyright laws and other laws and regulations. Any and all software and other materials available for download from the Neon Site are, unless otherwise stated, the property of Neon and protected by international copyright laws.

TRADEMARKS

“Neon” and other graphics, logos, page headers, button icons, scripts, and service names may be trademarks, registered trademarks, or trade dress of Neon. You may not use the foregoing in any manner that disparages or discredits Neon or is likely to cause confusion among customers. You may not use Neon’s trademarks and/or trade dress in connection with any product or service without our express written consent.

You agree that you shall not reproduce, distribute, adapt, modify, republish, display, broadcast, hyperlink, frame or transmit in any manner or by any means or store in an information retrieval system, any part(s) of the intellectual property comprised in and associated with the Neon Site(s) without the prior written permission of Neon or its licensors (as the case may be). Any rights not expressly granted herein are expressly reserved.

DISCLAIMER OF WARRANTIES

YOUR USE OF THE NEON SITE AND ALL CONTENTS THEREON IS AND SHALL BE AT YOUR SOLE RISK. THE NEON SITE AND ALL CONTENTS THEREON ARE PROVIDED “AS IS” AND WITHOUT EXPRESS OR IMPLIED WARRANTY OF ANY KIND. TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEON AND THEIR RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES AND AGENTS DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, WITH RESPECT TO THE NEON SITE, ALL CONTENTS THEREON, AND SUPPORT SERVICES, INCLUDING BUT NOT LIMITED TO ALL IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT AND TITLE. NEON MAKES NO WARRANTY AS TO THE ACCURACY OR COMPLETENESS OF THE CONTENTS OF THE NEON SITE OR OF SITES LINKED TO THE NEON SITE, AND DOES NOT ENDORSE OR ASSUME RESPONSIBILITY FOR ANY PRODUCT OR SERVICE ADVERTISED BY A THIRD PARTY THROUGH THE NEON SITE OR ANY HYPERLINKED WEBSITES. NEON ASSUMES NO LIABILITY OR RESPONSIBILITY FOR ANY BUGS, VIRUSES, OR OTHER MALWARE THAT MAY BE TRANSMITTED TO OR THROUGH THE NEON SITE, FOR ANY ERRORS, MISTAKES OR INACCURACIES IN CONTENT, OR FOR ANY LOSS OR DAMAGE INCURRED THAT RESULTS FROM THE USE OF ANY CONTENT MADE AVAILABLE IN ANY WAY THROUGH THE NEON SITE. SOME JURISDICTIONS DO NOT ALLOW THESE LIMITATIONS, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.

LIMITATION OF LIABILITY

IN NO EVENT SHALL NEON, THEIR OFFICERS, DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY SPECIAL, INCIDENTAL, INDIRECT, CONSEQUENTIAL OR PUNITIVE DAMAGES WHATSOEVER, INCLUDING THOSE RESULTING FROM LOSS OF USE, DATA OR PROFITS, HOWEVER CAUSED AND REGARDLESS OF THE THEORY OF LIABILITY, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF OR ACCESS TO OR INABILITY TO ACCESS OR USE THE NEON SITE (INCLUDING THE SERVICES AND SUPPORT SERVICES OFFERED ON THE NEON SITE OR DOWNLOADABLE MATERIALS), EVEN IF NEON HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

The foregoing limitations will apply even if any warranty or remedy provided under this agreement fails of its essential purpose. Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages or other limitations set forth above, so the above limitations or exclusions may not apply to you.

MISCELLANEOUS

GOVERNING LAW

By using a Neon Site, you agree that the laws of the Republic of Singapore, without regard to principles of conflict of laws, will govern these T&Cs and any dispute of any sort that might arise between you and Neon from your use of the Neon Site.

DISPUTES

Any dispute arising out of or in connection with your visit to the Neon Site shall be referred to and finally resolved by arbitration administered by the Singapore International Arbitration Centre (“SIAC”) in accordance with the Arbitration Rules of the Singapore International Arbitration Centre (“SIAC Rules”) for the time being in force, which rules are deemed to be incorporated by reference in this clause. The seat of the arbitration shall be Singapore. The Tribunal shall consist of 1 arbitrator to be agreed by the parties, failing which to be appointed by the SIAC. The language of the arbitration shall be English.

ENTIRE AGREEMENT; SEVERABILITY; WAIVER; ASSIGNMENT

These T&Cs and other legal notices published by Neon on the Neon Site applicable to an activity you engage in shall constitute the entire agreement between you and Neon concerning the Neon Site. If any of the provisions of these T&Cs shall be deemed invalid, void, or for any reason unenforceable, that provision shall be deemed severable and shall not affect the validity and enforceability of any of the remaining provisions of these T&Cs, which shall continue in full force and effect. No waiver shall be deemed a further or continuing waiver, and Neon’s failure to assert any right under these T&Cs shall not constitute a waiver of such right. You may not assign or transfer these T&C, but Neon may assign the T&C without restriction.

INDEMNIFICATION

You agree to indemnify, defend and hold Neon, its affiliates, officers, directors, employees and agents harmless from and against any loss, cost, damages, liability and expense arising out of or relating to your use of the Neon Site and/or any action by you which violates any law, regulation or rights of a third party.

LINKS TO THIRD PARTY WEBSITES

The Neon Site may contain links to third-party websites. You acknowledge and agree that Neon does not control such websites and is not responsible for their contents or policies, and that the links are provided for convenience and do not represent an endorsement by Neon of the third-party websites. If you access such websites via the links, you do so at your own risk.

THIRD PARTY CONTENT

The Neon Site(s) may from time to time display, publish or make available content that is provided by third parties (including for example, third party User Content, content or catalogues provided by Merchants, marketplace aggregators, information providers, or our business partners) ("Third Party Content"). You acknowledge and agree that such content is the sole responsibility of the person or entity that makes it available, and we are not responsible for such Third Party Content, and we neither have control over the selection thereof, nor do we routinely monitor such content. We make no representations or warranties as to the veracity or accuracy of such content, the reproduction and use of which may be governed by the Third Party Content provider's terms of use.

You further acknowledge and agree that any use by you of any content made available through any Neon Site (including Third Party Content) is entirely at your own risk. We do not verify and are not in a position to verify any party's rights to submit any content on any Neon Site, and we take no responsibility and assume no liability, whether direct or indirect or any incidental, special, indirect or consequential damages whatsoever, including, without limitation, damages for loss of profits or any other commercial damages or losses, for any content provided by any third party, or for your access and/or use of the same.

TERMINATION

Without prior notice, Neon may terminate your license to access the Neon Site and/or your user account if you violate or breach the T&C or for any other reason, including Neon’s discontinuance of the Neon Site. In the event of termination, provisions on prohibited conduct, electronic communications, disclaimer of warranty, limitation of liability, and miscellaneous provisions shall survive.

Date of last revision: 23 January 2025